ARC B2B Customer Portal Documentation

1. Dashboard Overview

When you first install ARC, you'll see a dashboard containing:

• Setup progress tracker
• Usage statistics (Products, Orders, Customers)
• Help resources and support contact information

2. Complete Initial Setup

1. Navigate to the setup section
2. Complete two key tasks:
   • Activate app embed
   • Add class selector in app embed settings
3. Verify both tasks show completed status (2/2)

3. Theme Setup

1. Go to the Settings page
2. Under "Theme select", choose your active theme
3. Select your theme to install the drawer functionality

4. Account Drawer Setup

1. Navigate your theme > Customization
2. Go to App embeds section
3. Locate "Account Drawer" for ARC
4. Toggle the switch to enable/disable the drawer

Customization

Appearance Settings

1. Border Customization:
   • Adjust Button Radius (default: 5px)
   • Modify Badge Radius (default: 5px)
2. Color Configuration:
   • Primary Background Color (#000000)
   • Secondary Background Color (#F7F7F7)
   • Body Text Color (#000000)
   • Button Text Color (#FFFFFF)
   • Border Color (#D0D1D4)
   • Disabled Button Color (#DDDDDD)
   • Table Label Text Color (#9D9D9D)
   • Table Content Text Color (#222222)
   • Notification Colors:
     • Success: #4CAF50
     • Error: #FF0000

Label Customization

Navigate to the Labels section to modify:

• My Account labels
• Cart labels
• Login/Account creation text
• Order-related labels
• Status and payment information
• Shipping and additional information
• Error messages and notifications

Management Features

Order Synchronization

• All orders automatically sync with Shopify
• Real-time updates maintain data accuracy
• View sync history in the dashboard
• Each sync marked as "Completed" when finished

Customer Management

• Secure email-based authentication
• Customer data synced with Shopify
• Self-service account management
• Complete order history access

Security Features

• Secure login codes via email
• Customer data synchronized securely
• Regular automated syncs
• Professional privacy standards

Support and Help

Getting Assistance

• Use the "Contact us" button for direct support
• Access Help docs for detailed documentation
• Email support at support@arc.com

Subscription Management

1. Access the Plans section from the sidebar
2. View your current subscription status
3. Basic plan features displayed
4. Use "Cancel Subscription" button if needed

Best Practices

• Regularly check sync status
• Customize labels for your brand voice
• Test drawer functionality on mobile
• Keep theme settings updated
• Monitor customer feedback

Need help? Contact our support team or visit our help center.

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